A Star Complex Care
42 Kelsall Avenue, Wirral, CH62 9BT
North West · Wirral · domiciliary
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Inadequate
- Responsive
- Inadequate
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-08-29 | Inadequate | new | Unrated→Inadequate | A Star Complex Care received an Inadequate rating because the service was fundamentally unsafe and ineffective. Critical failings included severe understaffing leading to missed and late care visits, unsafe recruitment practices with no DBS checks completed, inadequate risk assessments, and failure to respond to complaints. The registered manager lacked capacity to oversee the service while working 70-90 hours weekly delivering care themselves, resulting in poor governance and widespread breaches of regulations. |