Access Homecare Ltd
7 Channel Business Centre, Ingles Manor, Castle Hill Avenue, Folkestone, CT20 2RD
South East · Kent · domiciliary
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-11-16 | Inadequate | new | Unrated→Inadequate | Access Homecare Ltd received an Inadequate rating because it failed to ensure people's safety through poor medication management, inadequate risk assessments, and insufficient incident reporting systems. Leadership and governance were severely lacking, with no robust quality audits, and care planning was incomplete and not personalised. The service was understaffed, causing rushed visits and missed calls, whilst managers were diverted to providing care rather than improving the service. |