CQC Monitor

A Plus Caring Ltd

Unit 55, Enterprise Centre, Cranborne Road, Potters Bar, EN6 3DQ

East · Hertfordshire · domiciliary

Inadequate

Key question ratings

Safe
Inadequate
Caring
Requires improvement
Well-led
Inadequate
Effective
Requires improvement
Responsive
Requires improvement

Inspection history

PublishedOverallChangeTransitionAI summary
2019-04-30InadequatenewUnratedInadequateA Plus Caring Ltd received an Inadequate overall rating because it failed to ensure people's safety through insufficient staffing, inadequate risk assessments, and a lack of effective governance. The service did not properly record or respond to complaints, staff lacked essential training particularly in dementia care and manual handling competencies, and quality assurance processes failed to identify these significant shortcomings.