CQC Monitor

1st Choice Nursing and Care Services Limited

1st Floor Offices, The Bell Centre, Nottingham Street, Melton Mowbray, LE13 1PJ

East Midlands · Leicestershire · domiciliary

Requires improvement

Key question ratings

Safe
Requires improvement
Caring
Good
Well-led
Requires improvement
Effective
Requires improvement
Responsive
Good

Inspection history

PublishedOverallChangeTransitionAI summary
2016-11-25Requires improvementnewUnratedRequires improvement1st Choice Nursing and Care Services Limited received a 'Requires Improvement' rating because although staff were caring and responsive to people's individual needs, there were significant gaps in safety management, governance, and compliance with legal requirements. Key concerns included inconsistent follow-up on accident and incident investigations, lack of a registered manager, failure to notify CQC of reportable incidents, and non-compliance with the Mental Capacity Act 2005.
2014-04-03UnratedUnratedUnrated
2013-12-21UnratedUnratedUnrated
2013-02-09UnratedUnratedUnrated
2011-12-05UnratedUnratedUnrated