All Care and Diamond Community Reablement Service
Helfenburg House, 169 Greenham Business Park, Newbury, Berkshire, Thatcham, RG19 6HN
South East · West Berkshire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-12-14 | Requires improvement | new | Unrated→Requires improvement | The service was rated 'Requires Improvement' because whilst staff were caring and respectful, there were significant gaps in safety, governance and care planning. Specifically, risk assessments and care plans lacked essential detail to guide staff safely, medicines management was not always properly recorded, insufficient staffing led to late and missed visits, and quality assurance systems failed to identify these shortfalls. |