@PlymouthCare
Windsor House, 215 Tavistock Road, Derriford, Plymouth, PL6 5UF
South West · Plymouth · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-11-15 | Requires improvement | new | Unrated→Requires improvement | The service received a 'Requires Improvement' rating because it struggled to provide safe, caring and well-led care following the rapid takeover of two failing providers with 31 new clients in September 2022. Key concerns included inconsistent visit times affecting medicine administration and care quality, incomplete care plans and risk assessments, inadequate record-keeping and governance systems, and poor communication with people using the service. However, the service demonstrated good effectiveness and responsiveness in meeting people's needs. |